Privacy Policy

At Carolina Energies, we respect your privacy. We use your personal information to ensure that you are satisfied with your purchase and your experience with us. We will not sell or share information about you with non-affiliated third parties unless we are legally required to do so, or when we are legally permitted to share this information to serve your interests, or to address legitimate business concerns.

Please note that this web site may contain links to other sites. Carolina Energies is not responsible for the privacy practices or the content of web sites to which we link.

If you have any questions about this privacy policy, the practices of this site, or your dealings with us, please contact us.

Return Policy

We offer a 30-Day Money Back Guarantee.

You may return original-condition merchandise if you are not completely satisfied with your order within 30 days of receipt.  Please read all of our return policies for information on refunds. 

Equipment returns  will be charged shipping fees to and from your location.

For all other returns, original shipping fees (if any) are non-refundable.


Important: All returns are carefully inspected upon receipt. Refunds are administered based on the condition of the returned items. Products must be in the original packaging and must not have been installed.

Please note that refunds are made as follows:

  • 100% Refund - Unopened or opened box, and everything, including product and packaging, is in exact original condition.
  • Refurbishment Charge Deducted - Opened box, items in working order, but product is not in exact original condition and requires refurbishing. For example, the product is incorrectly packed or missing packing materials, the instructions are missing, marked or wrinkled, etc.
  • Variable or No Refund - Opened box, product shows signs of wear. Items missing, damaged, dirty, bent or not working or item appears to have been installed. This includes any scratches or marks on product (screws or screw holes), wires bent or cut, etc. We will be as fair as possible in determining variable refunds. If, though, the refund amount isn't acceptable to you, you have the option to pay a shipping charge and have the item sent back to you.

If you are returning a product because we made an error in your order, we will promptly send you the correct item at no additional cost, and we will schedule and pay for return shipping.

For a shipping damage return, please contact us for more information.  

Deliveries refused for reasons other than shipping damage will be handled the same as a return.

If a product is damaged on the return, you the shipper, must file the claim with the carrier.  Products must be carefully packaged.  Carriers may decline claims if packaging is not sufficient. 

It is strongly recommended that you insure your return and retain proof of tracking from your carrier.  You are responsible for filing a shipping claim should a return item be lost or damaged in transit. Use a "traceable carrier" that can provide you with tracking services and proof of delivery.  Retain your tracking number for at least three months after shipping your product. 

Security

In order to provide our customers with the safest options available we have chosen to outsource our e-commerce credit card transactions to mals-e.com, who specialize in providing a secure and stable transaction environment.

Their SSL software encrypts all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the Internet.

Mals-e.com creates a purchase order for Carolina Energies, who will ship the merchandise directly to the Online Shopper. The payment details is processed by Carolina Energies.  Please refer to the security measures at http://www.mals-e.com/ for more details.